Tickets for Brass Lion Christmas GINgle now available!

FAQs

FAQs


Do I need to make a booking?

You can just walk in to our Tasting Room during our opening hours for a drink, or you can also make a reservation in advance here to secure a table. Please note that we are closed on Mondays. If you would like to sign up for our Gin School or Distillery Tour, you can make a booking directly on our website.

Do you do private events/corporate functions?

Yes, we are open for private events, but at the moment, with the current restrictions, we are only limiting private events for up to 5 pax.
If you are looking at something more, please fill up this form here so we can propose something suitable for you.

Do you have food?

Yes, please refer to our menu here.

What is a Tasting Room?

Our Tasting Room functions just like a bar - except that you can only get Brass Lion drinks here! You can try our signature gins as well as experimental gins. We also have G&Ts and cocktails.

Is there Happy Hour?

Why limit happy to an hour?! Our happy hour prices for our signature serves are $12, and are available from 4pm-8pm, Tuesdays-Fridays.

Is your venue wheelchair friendly?

No, unfortunately our venue does not have wheelchair access. Our building has 2 floors, with our distilling area on Level 1 and our Tasting Room on Level 2, which is only accessible by a flight of stairs.

Do you have an outdoor area?

Yes we do!

Are kids allowed?

We welcome all ages but those under the age of 10 will not be allowed in our distilling area.


Can I reschedule/refund my ticket?

There will be strictly no rescheduling or refunds for all of our Distillery Tours and Gin School Experiences. We have to abide by strict reporting and regulatory guidelines therefore we are unable to make any changes once payment has been made. Tickets may be transferred to another person but not to another date.

Are there virtual tours?

No, but we do host virtual tastings and cocktail making classes which require a minimum of 15-20 participants to start. You may send us a request here.

Why am I unable to book Distillery Tours and Gin School on your website?

Slots are fully booked if you are unable to book a session on a selected date. You can either reduce the number of participants, or select an alternate date. Alternatively, you can book a weekday private gin experience.


Can I make a refund/return?

Please check your order items carefully as all sales made are final and there will be no exchanges, refunds or returns if an order was incorrectly placed.

What if I have a question about my order?

You may email us at drink@brassliondistillery.com should you need to reach our e-commerce fulfillment team. Please do not call us as our phone line is meant for tasting room reservations only. The bar team answering the call does not have access to your order information, and thus will not be able to assist you with your enquiries.

Do you ship overseas?

No, we do not ship overseas at the moment. However, if you are able to arrange your own international shipping, we can pack it for you.

How long will it take for my order to arrive?

Deliveries are sent out on weekdays between 12 - 6pm. The estimated waiting time is 3 working days.


How long can I keep my gin?

For maximum enjoyment, we recommend consuming your bottle between 6 months to a year. However, gin does not go bad, and will still be perfectly safe to drink beyond this time. If the bottle has been opened, the spirit may oxidise and cause the flavour and aroma to diminish over time. On another note, our Butterfly Pea Gin is all natural and made using zero synthetic colours or flavours, so the blue will fade over time, but it will still be safe to drink.

Where and how should I store my gin?

Gin is best stored in a cool, dark place away from heat and direct sunlight. This is highly recommended for the Butterfly Pea gin to maintain its colour for a longer time. Alternatively, gin can be stored in your fridge or freezer.

Is your gin vegan?

Yes it is.

Is your gin gluten free?

Distilled spirits are considered gluten-free due to the distillation process.


Do you sell gift vouchers?

Yes, we sell e-gift vouchers for our Gin School and Distillery Tours. Do note that it is a voucher and not a gift card, and that the monetary value will be reflected on your voucher. It is also only meant for 1 participant only.

Do you have physical gift vouchers?

No, we do not at the moment.

Can I book a tour/class with a voucher?

Yes, you can.

What is the validity of the e-gift vouchers?

E-gift vouchers are valid for 6 months from the date of purchase.


What is your maximum group size?

Groups of up to five can be seated together at one table. Please refrain from interacting with other guests outside your group.

Are you taking other precautionary measures?

Yes, we are. All guests are required to check-in via Safe Entry. Temperature screens are done for all guests and our tables are wiped down and sanitized after each guest leaves. Brass Lion hand sanitizers are also available for use. Groups are seated at least 1m apart.



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